Employee Training – PART 1

THE NATURAL HEALTH CENTER AND OUR PURPOSE

The purpose of our clinic is to help people get healthy with natural remedies.

Your purpose at our clinic is to help people with their scheduling and payments.  You’ll also be helping the other practitioners here by “guiding traffic.”

The Natural Health Center has been in operation since 2003 and has helped thousands of people achieve optimal health.  Nicole Lentfer is the owner and chief acupuncturist.  Lili Xu, Kelly Coyle, and Jackie Milliken are the other acupuncturists that work here.  You will receive detailed information about our individual schedules and specialties when you start your training.

I also sublet our office space to some other practitioners, which changes over time, but as of now, we have 2 counselors, 2 other acupuncturists, and a massage therapist.  You do not have to schedule their clients or collect money for them.

TERMS AND DEFINITIONS

Some of the words and phrases that we use are … different.  Here’s a list of the most common things you’ll hear us talk about in our office:

  1. Acupuncture – the insertion of tiny needles in the body to change the way your blood is circulating.
  2. NAET – Nambudripad’s Allergy Elimination Technique – gentle palpation down someone’s spine to change how their nervous system is responding to allergens.  We can do this treatment on anyone at any age, including infants.  It’s done either with or without acupuncture needles.
  3. Cupping – suction cups placed in areas of a patient’s body to help with muscle knots or arthritis, typically.  Can also be done with or without acupuncture needles.  Marks left after cupping are dead blood cells that have left the tissues and they resolve after about 1 week.
  4. NRT – nutrition response testing – muscle testing done in room 2 to see what organ systems someone has that are under stress, and what may be causing the stress.  We also test which remedies will work the best for the patient then.
  5. Herbal medicines – herbs in tablet, powder, or liquid form that have medicinal properties.
  6. Supplements – food-based “vitamins” that help nourish our patients (and ourselves) by providing the foods we aren’t getting in our diet alone.
  7. Day 0 – the first visit for a patient in our office.  It’s about 15 minutes long and is always free.  We can talk in detail with the patient about their health and how we can help at this visit.  We also check their insurance for future visits at this time.
  8. Day 1 – “health history, testing, and initial treatment” is what we call it to patients.  It’s about 2-3 hours long because we gather a lot of information from the patient at this time, do our non-invasive testing like Chinese tongue diagnosis, blood pressure and adrenal test, calcium and zinc testing, and NRT, explain how the treatments work with a brief slide show, and then actually do the treatment.
  9. Day 2 – the patient’s 2nd treatment.  We assess how they felt after their first treatment and what results they can expect overall from our office in a brief consult before their treatment.
  10. Day 3 – the patient’s 3rd treatment.  We typically go over a treatment plan with them at this time.  The plans average about 4-5 months long and are what we recommend for their best results.
  11. Day 4 – the patient’s 4th treatment when they decide how they want to move forward in their plan, or not.

TOUR OF OFFICE

We’ll do this in-person, but just a reminder about our rooms:

Room 1 – we’re not really using yet; but supposed to be for acu-facials

Room 2 – for NRT only

Room 3 and 4 – for acu, cupping, or NAET treatment

Room 5 – also for regular treatments; shared with Erika so verify she’s not using it before sending a patient back

Room 6 – for regular treatments, but days 1 and 2 are preferably done in here, so send people back accordingly

Room 7 – for regular treatments, but also shared with Christie so verify she’s not here (Thursdays, Fridays)

EMPLOYEE POLICIES

Please read over the employee policies and sign the last page if you fully understand everything and can agree to the policies.  Place that page in Nicole’s in-box.

W4

Print and fill out the W4 form and also place in Nicole’s in-box.  On your first day in the office, we will take a photocopy of your driver’s license and social security card, so please remember to bring them!

HIPAA TRAINING

You need to watch this video; it’s about one hour.  Keeping patient information private is important to us.  Never call a patient’s full name around other patients.  Never put a patient’s private information, including forms with their full name on it, in an area where other people may see it.  All patient files and personal information need to be locked at the end of the shift.

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